Shipping policy

Shipping Policy

Last Updated: 27/06/2026

Thank you for shopping with Swavia. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

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1. Order Processing Time

All orders are processed within 2-3 days after your order has been successfully placed and payment has been confirmed.

* Orders are processed on business days only (Monday to Saturday, excluding public holidays).
* Orders placed on Sundays or public holidays will be processed on the next business day.

Please note that processing time is separate from shipping time.

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2. Shipping Methods

We partner with trusted courier services to ensure safe and timely delivery of your orders.

Available shipping methods may include:

* Standard Shipping
* Express Shipping (if available)
* Cash on Delivery (COD), where applicable

The available shipping options will be displayed during checkout based on your delivery location.

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3. Delivery Timeframes

Estimated delivery times are:

* Metro Cities: 5–7 BUSINESS DAYS
* Other Cities and Towns: 7–10 BUSINESS DAYS
* Remote Areas: 10–15 BUSINESS DAYS

Delivery estimates are approximate and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

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4. Shipping Costs

Shipping charges are calculated at checkout.

Our shipping rates are:

* Standard Shipping: 150
* Express Shipping (if available): 300

Any applicable shipping charges will be clearly displayed before you complete your purchase.

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5. Order Tracking

Once your order has been shipped, you will receive:

* A shipping confirmation email
* A tracking number
* A tracking link (where available)

You can use the tracking information to monitor the progress of your shipment.

If you do not receive tracking details within 3-4 Days, please contact us.

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6. Delivery Issues and Delays

While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to:

* Weather conditions
* Natural disasters
* Public holidays
* High order volumes
* Courier service disruptions
* Incorrect or incomplete shipping addresses

If your order is significantly delayed, we will make every reasonable effort to keep you informed.

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7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at [heyswavia@gmail.com].

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8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit:

* Contact us within 7 DAYS of the expected delivery date.
* Provide your order number and any supporting photographs.
* We will work with the courier partner to investigate the issue and assist you with an appropriate resolution.

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At this time, Swavia ships only within India. We do not currently offer international shipping.

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10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Business Name: Swavia

Email: heyyswavia@gmail.com

Location: Bhadrawati

We are happy to assist you and will respond as quickly as possible.